Sending your payout back to your wallet
Withdrawals run in the same direction as your deposits, so the money goes back to the wallet you already use. You request a payout from your account balance, choose bKash, Nagad, Rocket or a bank transfer, and enter the amount you want out. We check the request against your account details before it is released; if the wallet number does not match
what we hold on record, the request is held and support contacts you. Nothing is sent to a number you have not confirmed.
- Open the payout screen — Tap Withdraw inside your account wallet. Your available balance is shown on the screen, and you can only request up to that figure at any time.
- Choose the wallet — Select bKash, Nagad, Rocket or bank transfer, then type the number the payout should reach. Use a wallet registered in your own name, not a relative's.
- Enter the amount — Key in what you want out and submit the request. The screen returns a reference you can quote to support whenever you want an update on it.
- Clear the details check — If your account is already verified, the payout goes through the normal check against your wallet name. If not, we ask for your document first so both names line up.